Technology is marvellous when it works, but we all know that problems may sometimes occur – bugs, integration with other systems, or insufficient knowledge about the system operation.
Therefore, a Help Desk or an automated online ticketing system is continuously available for you, frequently backed up by a consultant that you know. We will draft together an SLA (service level agreement), and you will get your answers in a well-organized manner and within the agreed times.
Thus, you can submit bugs to us; you can ask technical questions, get advice in case of solution malfunction, or help with the reporting.
For emergencies, you can call your consultant live, by phone. The technical support is available daily, Monday to Friday, from 9.00 am to 6.00 pm.
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